Refund policy

We want you to love what you ordered. If something isn't right, we're here to make it right.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at hello@buyfizical.com within 14 days of delivery. To process your claim, we require:

A clear photo of the item showing the issue
Your order number

Once verified, we'll offer a replacement or store credit at our discretion. Only one replacement or store credit is issued per order.

Change of Mind

As we work with third-party suppliers to ship products directly to you, we are unable to accept returns for change-of-mind purchases. Please review your order carefully before completing your purchase.

Lost or Undelivered Orders

If your order hasn't arrived within 10 days of your estimated delivery date, contact us and we'll investigate with the carrier. If the order is confirmed lost, we'll issue a replacement or store credit.